Shipping policy

Shipping Policy

Welcome to V LA BOUTIQUE. We are committed to ensuring your favorite items reach you quickly, safely, and with tracking. Below, you will find full details regarding our shipping methods, delivery times, and costs.

1. Order Processing Times

All orders are processed within 1–2 business days of payment receipt (excluding weekends and public holidays). You will receive a confirmation email as soon as your package is handed over to the courier; this email will include a link to track your shipment in real-time.

2. Customs Duties and Import Taxes (Non-EU Shipments)

For shipments to countries outside the European Union (e.g., the UK, Switzerland, the USA, etc.), import taxes, customs duties, and clearance fees specific to the destination country may apply.

Important: All customs costs, duties, and related import taxes are the sole responsibility of the recipient.

These costs are neither calculated nor included in the order total at checkout on V LA BOUTIQUE, as they are determined by local customs authorities once the package reaches the destination country.

The courier will contact you directly to provide instructions and request payment for these charges before the package can be physically delivered.

If a customer refuses the shipment due to unpaid customs duties, the original shipping costs, return shipping costs, and any duties charged to V LA BOUTIQUE will be deducted from the order refund.

3. Failed Delivery or Incorrect Address

Please carefully verify your shipping address during the checkout process. We are not responsible for non-delivery due to incorrect or incomplete addresses, or the recipient's absence following multiple delivery attempts by the courier. In the event that the package is held or returned to the sender, any re-shipment costs will be borne by the customer.

4. Support

For any concerns, questions, or support needs regarding your shipment, you can contact our customer service team at the following email address: info@vlaboutique.shop